Heritage Village Water System customers to boil water

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The yellow area on this map shows where water service is provided by the Heritage Village Water System. (Connecticut Water photo)

Connecticut Water issued a precautionary boil water advisory Thursday, July 27, for the Heritage Village water system that serves 5,200 customers in Southbury, Oxford and a portion of Middlebury because bacteria was detected in a routine water sample. New water samples were collected and were to be tested at state-certified laboratories to confirm whether or not bacteria is present.

In the meantime, the precautionary boil water advisory will be in effect until lab results on the new samples are received, which should be within 48 hours.

Customers of the Heritage Village water system were notified by phone, text and email using the Everbridge platform.

Customers were encouraged to boil their tap water as a precaution before using it for drinking, cooking, food preparation, reconstituting baby formula or using for any purpose where it will be consumed. Customers may use bottled water for these purposes until the boil water advisory has been lifted.

The water can be used without boiling for bathing, cleaning, sanitation or other purposes where the water is not consumed.

Connecticut Water apologized for the inconvenience and thanked customers for their patience as the company worked to ensure the quality of their water.